Receive a two-year manufacturer's warranty on any new Haier product.
Please note: This warranty excludes all Air Conditioning products
View detailsReceive a five‐year manufacturer's warranty on products with less than 25kW system cooling capacity, a two‐year warranty on products with 25kW or more system cooling capacity, or a one‐year warranty on all Chiller products.
Download full warranty termsReceive a two‐year manufacturer's warranty, plus an additional 10 year parts‐only warranty on your refrigerator compressor. For eligible models only.
View detailsReceive a two‐year manufacturer's warranty, plus an additional 8 year parts‐only warranty on your clothes washer's direct drive motor. For eligible models only
View detailsWhen you purchase any new Haier Product you automatically receive a two–year Manufacturer's Warranty covering parts and labour for servicing.
Haier undertakes to:
Repair or, at its option, replace without cost to the owner either for material or labour any part of the Product, the serial number of which appears on the Product, which is found to be defective within 2 (two) years of the date of purchase.
This warranty DOES NOT cover;
This product has been designed for use in a normal domestic environment. It is not intended for commercial use. Doing so may affect product warranty
Service under this warranty must be provided by an Authorised Service Repairer (refer to the Customer Care section for contact details). Such service shall be provided during normal business hours. This warranty certificate should be shown when making any claim
This Warranty is an extra benefit and does not affect your legal rights
Receive an additional 10 (ten) year parts only manufacturer's warranty on your refrigerator compressor commencing on the day following the expiry of the 2 (two) year manufacturer's warranty. Haier Appliances will (at its option) repair or replace any refrigerator compressor which is found to be defective within this additional warranty period. You will be responsible for any labour costs. These warranties are an extra benefit and do not affect your legal rights. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
The 12 Year Compressor Warranty is available on the following models (purchased after
Quad Door
HRF580YHC , HRF580YHS , HRF530YS , HRF530YC , HRF680YPS , HRF680YPC , HRF580YPS , HRF580YPC , HRF680YZC
Three-Door Side-by-Side
HRF575XS , HRF575XC , HRF575XHS , HRF575XHC
French Door
Bottom Mount
HRF420BS , HRF420BC , HRF420BHS , HRF420BHC , HRF420BEC , HRF318BW , HRF318BS , HRF346BW , HRF346BS
You automatically receive a 2‐year Manufacturer's Warranty with the purchase of a clothes washer covering parts and labour for servicing within New Zealand.
You also receive an additional eight‐year parts‐only manufacturer's warranty on your clothes washer's direct drive motor (excluding the motor controller) commencing on the day following expiry of the two‐year manufacturer's warranty.
Haier Appliances will (at its option) replace without cost to the owner either for material or labour any part of the product, the serial number of which appears on the product, which is found to be defective within TWO YEARS of the date of purchase.
You also receive an additional EIGHT YEAR parts only Manufacturer's Warranty on your Direct Drive motor. This additional 8‐year Manufacturer's Warranty commences on the day following the expiry of the 2‐year Manufacturer's Warranty and excludes the motor controller and labour. Haier will repair (as to parts) or, at its option, replace any Direct Drive motor (but not the motor controller) which is found to be defective within this additional Manufacturer's Warranty period. You will be responsible for any labour costs.
Note: these Manufacturer's Warranties are an extra benefit and do not affect your legal rights.
Nothing in this Manufacturer's Warranty is intended to, or does limit, any rights you may have under law to recover the costs of inspecting or returning the goods to us.
This product has been designed for use in a normal domestic (residential) environment. This product is not designed for any commercial use (whatsoever). Any commercial use by a customer will affect this product’s Manufacturer’s Warranty.
Service under these Manufacturer’s Warranties must be provided by a Haier trained and supported service technician (refer to the ‘Customer Care’ section at the back of this book). Such service shall be provided during normal business hours. This Manufacturer's Warranty certificate should be shown when making any claim.
The 10 Year Direct Drive Motor Warranty is available on the following models:
HWT12AD1, HWT10ADB1, HWT10AD1, HWT10AN1, HWT10ANB1, HWT09AD1, HWT09AN1, HWT08AN1, HLC1290CTB1, HWDX1590CTB1, HWF12PXW1, HWF12PXB1
Check the things you can do yourself. Refer to your User Guide and check:
If after checking these points you still need assistance, please refer to your nearest Haier Authorised Repairer.
(If you call or write, please provide: name, address, model number, serial number, date of purchase and a description of the problem. This information is needed in order to better respond to your request for assistance.)
Call the Customer Care Centre and talk to one of our Customer Care Consultants.
We have a network of qualified Authorised Repairers whose fully trained technicians can carry out any service necessary on your appliance. Our Customer Care Centre can recommend an Authorised Repairer in your area.
NOTE: Haier offers separate manufacturer's warranties on its appliances, details of which can be found here and in the user manuals for the individual products.